Privacy Policy
Privacy Policy
Your Privacy · Our Responsibility · Always Protected
Your Privacy Matters to Us
This Privacy Policy applies to all personal information collected by Vellaire™ through our website and store. By shopping with us, you agree to the collection and use of your information in accordance with this policy.
Only the information needed to process and deliver your order
To fulfil your order, provide support and improve your experience
We never sell, rent or share your data with third parties for profit
You can access, correct or request deletion of your data at any time
Our Privacy Commitments
When you place an order or interact with our store, we may collect the following personal information:
- Full name and contact details (email address, phone number)
- Delivery and billing address
- Payment information (processed securely — we do not store full card details)
- Order history and purchase details
- Communications you send to us (emails, messages, enquiries)
- Device and browser information collected automatically when you visit our store
We use the information we collect solely for the following purposes:
- Processing and fulfilling your orders
- Communicating with you about your order status, dispatch and delivery
- Responding to your enquiries and providing customer support
- Sending order confirmations and receipts
- Improving our store and customer experience
- Complying with legal obligations
We will only contact you for marketing purposes if you have explicitly opted in to receive such communications.
We do not sell, rent or trade your personal information. We may share your information only in the following limited circumstances:
- Postal and courier services — to deliver your order (name and address only)
- Payment processors — to securely process your payment
- Platform providers — our e-commerce platform may store your data on secure servers
- Legal requirements — if required by law, court order or government authority
All third parties we work with are required to handle your data securely and in accordance with applicable privacy laws.
Our store uses cookies and similar technologies to enhance your browsing experience and help us understand how our store is used. Cookies are small files stored on your device.
- Essential cookies — required for the store to function correctly (e.g. shopping cart)
- Analytics cookies — help us understand visitor behaviour so we can improve our store
- Marketing cookies — used to show relevant ads (only if you have consented)
You can control or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our store.
We take the security of your personal information seriously. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, alteration or disclosure.
- Our store uses SSL encryption to protect data in transit
- Payment information is processed through secure, PCI-compliant payment gateways
- We do not store full credit card or payment details on our systems
- Access to your personal information is restricted to authorised team members only
While we take every precaution to protect your information, no method of transmission over the internet is 100% secure. We encourage you to use strong, unique passwords and to contact us immediately if you suspect any unauthorised access to your account.
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, or as required by law.
- Order information is retained for up to 7 years for accounting and legal compliance
- Customer service communications are retained for up to 2 years
- Marketing data is retained until you unsubscribe or request deletion
- You may request deletion of your data at any time (subject to legal retention requirements)
Our store may contain links to third-party websites or services. This Privacy Policy applies only to Vellaire™ and we are not responsible for the privacy practices of any third-party sites. We encourage you to review the privacy policies of any external sites you visit.
Our store is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to remove it.
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any updates will be posted on this page with a revised date. We encourage you to review this policy periodically. Continued use of our store after any changes constitutes your acceptance of the updated policy.
You Are Always In Control
You have the following rights regarding your personal information. To exercise any of these rights, simply contact us and we will respond within 24 hours.
Request a copy of the personal information we hold about you at any time.
Ask us to correct any inaccurate or incomplete personal information we hold.
Request the deletion of your personal data, subject to legal retention requirements.
Object to the processing of your data for marketing purposes at any time.
Request your data in a portable, machine-readable format where technically possible.
Opt out of marketing communications at any time by contacting us directly.